These are the first words you will hear when your call is answered.
Some things to remember:
Be Calm & Speak Clearly
When asked, give the call-taker a clear description of the emergency.
Know your home/business address including the street/road name/number and township or borough. Tell the call-taker where the help is needed and where you are (if at a different location). If you don't know the address, don't be afraid to tell the call-taker that you are not sure.
Stay On the Telephone
Don't hang up unless told to! This way the call-taker can ask questions.
Stay by the Telephone
Try to stay by the telephone in case the call-taker must call you back.